/**
 * SupportPilot AI - SAV Frontend Portal Styles
 * 
 * @package SupportPilot_AI
 * @since 1.2.0
 */

/* =================================================================
   VARIABLES
   ================================================================= */
:root {
    --sp-primary: #1e7eff;
    --sp-primary-hover: #1e7eff;
    --sp-secondary: #6b7280;
    --sp-success: #1a7d2b;
    --sp-warning: #f59e0b;
    --sp-danger: #ef4444;
    --sp-info: #1e7eff;
    
    --sp-bg: #f9fafb;
    --sp-bg-white: #ffffff;
    --sp-border: #e5e7eb;
    --sp-text: #1f2937;
    --sp-text-muted: #6b7280;
    
    --sp-radius: 8px;
    --sp-shadow: 0 1px 3px rgba(0, 0, 0, 0.1);
    --sp-shadow-lg: 0 4px 6px rgba(0, 0, 0, 0.1);
}

/* =================================================================
   PORTAL CONTAINER
   ================================================================= */
.supportpilot-portal {
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
    max-width: 800px;
    margin: 0 auto;
    padding: 20px;
}

/* =================================================================
   HEADER
   ================================================================= */
.sp-portal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 24px;
}

.sp-portal-header h2 {
    margin: 0;
    font-size: 24px;
    font-weight: 600;
    color: var(--sp-text);
}

.sp-back-link {
    display: inline-flex;
    align-items: center;
    color: var(--sp-primary);
    text-decoration: none;
    font-size: 14px;
    transition: color 0.2s;
}

.sp-back-link:hover {
    color: var(--sp-primary-hover);
}

/* =================================================================
   BUTTONS
   ================================================================= */
.sp-btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    padding: 10px 20px;
    font-size: 14px;
    font-weight: 500;
    border-radius: var(--sp-radius);
    border: none;
    cursor: pointer;
    text-decoration: none;
    transition: all 0.2s;
}

.sp-btn-primary {
    background: var(--sp-primary);
    color: white;
}

.sp-btn-primary:hover {
    background: var(--sp-primary-hover);
    color: white;
}

.sp-btn-secondary {
    background: var(--sp-bg);
    color: var(--sp-text);
    border: 1px solid var(--sp-border);
}

.sp-btn-secondary:hover {
    background: var(--sp-border);
}

/* =================================================================
   EMPTY STATE
   ================================================================= */
.sp-empty-state {
    text-align: center;
    padding: 60px 20px;
    background: var(--sp-bg-white);
    border-radius: var(--sp-radius);
    border: 2px dashed var(--sp-border);
}

.sp-empty-icon {
    font-size: 48px;
    margin-bottom: 16px;
}

.sp-empty-state h3 {
    margin: 0 0 8px;
    font-size: 18px;
    color: var(--sp-text);
}

.sp-empty-state p {
    margin: 0 0 20px;
    color: var(--sp-text-muted);
}

/* =================================================================
   TICKET LIST
   ================================================================= */
.sp-ticket-list {
    display: flex;
    flex-direction: column;
    gap: 12px;
}

.sp-ticket-item {
    display: flex;
    align-items: center;
    gap: 16px;
    padding: 16px;
    background: var(--sp-bg-white);
    border-radius: var(--sp-radius);
    border: 1px solid var(--sp-border);
    transition: all 0.2s;
}

.sp-ticket-item:hover {
    border-color: var(--sp-primary);
    box-shadow: var(--sp-shadow);
}

.sp-ticket-status {
    flex-shrink: 0;
}

.sp-ticket-info {
    flex: 1;
    min-width: 0;
}

.sp-ticket-subject {
    display: block;
    font-weight: 500;
    color: var(--sp-text);
    text-decoration: none;
    margin-bottom: 4px;
}

.sp-ticket-subject:hover {
    color: var(--sp-primary);
}

.sp-ticket-meta {
    font-size: 13px;
    color: var(--sp-text-muted);
}

.sp-ticket-number {
    font-family: monospace;
}

.sp-ticket-arrow {
    color: var(--sp-text-muted);
    font-size: 18px;
}

/* =================================================================
   STATUS BADGES
   ================================================================= */
.sp-status-badge {
    display: inline-block;
    padding: 4px 10px;
    font-size: 12px;
    font-weight: 500;
    border-radius: 9999px;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.sp-status-open {
    background: #dbeafe;
    color: #1e7eff;
}

.sp-status-pending {
    background: #fef3c7;
    color: #92400e;
}

.sp-status-progress {
    background: #d1fae5;
    color: #065f46;
}

.sp-status-waiting {
    background: #fce7f3;
    color: #00d4ff;
}

.sp-status-hold {
    background: #f3f4f6;
    color: #374151;
}

.sp-status-resolved {
    background: #d1fae5;
    color: #065f46;
}

.sp-status-closed {
    background: #e5e7eb;
    color: #4b5563;
}

/* =================================================================
   TICKET DETAIL
   ================================================================= */
.sp-ticket-detail {
    background: var(--sp-bg-white);
    border-radius: var(--sp-radius);
    border: 1px solid var(--sp-border);
    overflow: hidden;
}

.sp-ticket-header {
    padding: 20px;
    border-bottom: 1px solid var(--sp-border);
    background: var(--sp-bg);
}

.sp-ticket-header h2 {
    margin: 0 0 8px;
    font-size: 20px;
}

.sp-ticket-header-meta {
    display: flex;
    align-items: center;
    gap: 12px;
}

/* =================================================================
   MESSAGES
   ================================================================= */
.sp-messages {
    padding: 20px;
    display: flex;
    flex-direction: column;
    gap: 16px;
}

.sp-message {
    max-width: 80%;
    padding: 12px 16px;
    border-radius: var(--sp-radius);
}

.sp-message-customer {
    align-self: flex-end;
    background: var(--sp-primary);
    color: white;
}

.sp-message-agent {
    align-self: flex-start;
    background: var(--sp-bg);
    color: var(--sp-text);
}

.sp-message-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 8px;
    font-size: 12px;
    opacity: 0.8;
}

.sp-message-author {
    font-weight: 600;
}

.sp-message-content {
    line-height: 1.6;
}

/* =================================================================
   REPLY FORM
   ================================================================= */
.sp-reply-form {
    padding: 20px;
    border-top: 1px solid var(--sp-border);
    background: var(--sp-bg);
}

.sp-reply-form h4 {
    margin: 0 0 12px;
    font-size: 14px;
    font-weight: 600;
}

.sp-reply-form textarea {
    width: 100%;
    padding: 12px;
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius);
    font-size: 14px;
    resize: vertical;
    margin-bottom: 12px;
}

.sp-reply-form textarea:focus {
    outline: none;
    border-color: var(--sp-primary);
    box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.1);
}

/* =================================================================
   NEW TICKET FORM
   ================================================================= */
.sp-new-ticket-form {
    background: var(--sp-bg-white);
    border-radius: var(--sp-radius);
    border: 1px solid var(--sp-border);
    padding: 24px;
}

.sp-new-ticket-form h2 {
    margin: 0 0 24px;
}

.sp-form-group {
    margin-bottom: 20px;
}

.sp-form-group label {
    display: block;
    margin-bottom: 6px;
    font-weight: 500;
    font-size: 14px;
    color: var(--sp-text);
}

.sp-form-group input,
.sp-form-group select,
.sp-form-group textarea {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid var(--sp-border);
    border-radius: var(--sp-radius);
    font-size: 14px;
    transition: border-color 0.2s, box-shadow 0.2s;
}

.sp-form-group input:focus,
.sp-form-group select:focus,
.sp-form-group textarea:focus {
    outline: none;
    border-color: var(--sp-primary);
    box-shadow: 0 0 0 3px rgba(79, 70, 229, 0.1);
}

.sp-form-actions {
    padding-top: 12px;
}

/* =================================================================
   SATISFACTION FORM
   ================================================================= */
.sp-satisfaction-form {
    background: var(--sp-bg-white);
    border-radius: var(--sp-radius);
    border: 1px solid var(--sp-border);
    padding: 32px;
    text-align: center;
}

.sp-satisfaction-form h2 {
    margin: 0 0 8px;
}

.sp-satisfaction-form > p {
    color: var(--sp-text-muted);
    margin: 0 0 24px;
}

.sp-rating-stars {
    display: flex;
    justify-content: center;
    gap: 8px;
    margin-bottom: 24px;
}

.sp-star {
    cursor: pointer;
}

.sp-star input {
    display: none;
}

.sp-star-icon {
    font-size: 32px;
    opacity: 0.3;
    transition: opacity 0.2s, transform 0.2s;
}

.sp-star:hover .sp-star-icon,
.sp-star input:checked ~ .sp-star-icon {
    opacity: 1;
    transform: scale(1.1);
}

.sp-satisfaction-prompt {
    background: var(--sp-bg);
    padding: 16px;
    border-radius: var(--sp-radius);
    margin: 16px;
    text-align: center;
}

.sp-satisfaction-prompt p {
    margin: 0 0 12px;
    font-weight: 500;
}

/* =================================================================
   LOGIN REQUIRED
   ================================================================= */
.sp-login-required {
    text-align: center;
    padding: 60px 20px;
    background: var(--sp-bg-white);
    border-radius: var(--sp-radius);
    border: 1px solid var(--sp-border);
}

/* =================================================================
   TICKET CLOSED NOTICE
   ================================================================= */
.sp-ticket-closed-notice {
    padding: 20px;
    text-align: center;
    background: var(--sp-bg);
    border-top: 1px solid var(--sp-border);
}

.sp-ticket-closed-notice p {
    margin: 0 0 16px;
    color: var(--sp-text-muted);
}

/* =================================================================
   ERROR
   ================================================================= */
.sp-error {
    background: #fef2f2;
    color: #991b1b;
    padding: 16px;
    border-radius: var(--sp-radius);
    border: 1px solid #fecaca;
    text-align: center;
}

/* =================================================================
   RESPONSIVE
   ================================================================= */
@media (max-width: 640px) {
    .supportpilot-portal {
        padding: 12px;
    }
    
    .sp-portal-header {
        flex-direction: column;
        align-items: flex-start;
        gap: 12px;
    }
    
    .sp-ticket-item {
        flex-wrap: wrap;
    }
    
    .sp-message {
        max-width: 95%;
    }
    
    .sp-rating-stars {
        flex-wrap: wrap;
    }
    
    .sp-star-icon {
        font-size: 28px;
    }
}